Refund policy
Return & Refund Policy
At VivaroHub we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
Be unused and in its original condition.
Be returned in the original packaging.
Include all tags, accessories, manuals, and original contents.
Be accompanied by proof of purchase (order confirmation or receipt).
Non-Returnable Items
The following items cannot be returned:
Gift cards
Downloadable digital products
Personalized or custom-made items
Clearance or final sale items
Perishable goods
Opened health or personal care products
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, include:
Your order number
A description of the issue
Clear photos of the item and packaging
We’ll gladly send a replacement or issue a full refund if the issue is confirmed.
How to Start a Return
To request a return:
Email us at simple.contact2026@yahoo.com
Include your order number and reason for the return.
Wait for return approval and instructions.
Ship the item back using the provided instructions.
Please do not send returns without prior authorization.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
Original shipping charges are non-refundable unless required by law.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved:
Your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you would like to exchange an item, please contact us before returning your order.
Order Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
Once an order has been processed or shipped, it can no longer be canceled.
Lost or Stolen Packages
We are not responsible for packages marked as delivered by the shipping carrier.
If your package is lost in transit, please contact us so we can assist you in filing a claim with the carrier.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: simple.contact2026@yahoo.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Your Time Zone)
Thank you for shopping with VivaroHub. We appreciate your business and strive to make every shopping experience a great one.